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How do I return a product?

How do I return a product?

Domestic Orders: Regular priced merchandise may be returned within 30 days from the date of purchase for a full refund (less the cost of shipping) or exchange. Refunds will be made in the same form as the original payment. Items received after the 30 day period will receive store credit.

Sale merchandise is final sale and may not be returned unless the item received is damaged or has been incorrectly shipped.


If you wish to make a return or exchange, please send your item(s)
using a secure shipping method, in its original condition and packaging to:

Thomaspaul Returns
1 Ackerman Ave
Unit 5
Clifton NJ, 07011

International Orders: We are unable to accept returns or exchanges. For further information, please contact Customer Care at: orders@thomaspaul.com

Please Note:
- any returns on rugs will receive a 20% restocking fee charge.

-
please include a copy of your original invoice (your email confirmation) with your return box and indicate the item(s) you wish to return/exchange along with how you wish us to process your return/exchange. If you will be exchanging, please note the item(s) you would like in exchange.
- products must be returned in their original packaging and condition.
- bedding must be unused, unwashed, and in original packaging and condition.
- once your return is received, we will process your request.
- international orders cannot be returned or exchanged.
- items returned after the 30 day period will receive store credit only.

For additional questions or concerns about your return/exchange please contact Customer Care at: orders@thomaspaul.com

Thank you!