Domestic Shipping Policies
| An item is missing from my shipment. |
| |
Click the "My Account / Order Status"
link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Number(s), check with the
shipper to confirm that your packages were delivered. If your packages
each show a status of "delivered", please contact customer service for
assistance. |
| How do I return my product? |
| |
Please click here for more information on returning an item. |
| I received the wrong product. |
| |
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| My product is missing parts. |
| |
Click the "My Account / Order Status"
link at the top right hand side of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the shipper
to confirm that your packages were delivered. If your packages each
show a status of "delivered", please contact customer service for
assistance. |
| What is your return policy? |
| |
Please see our Terms & Conditions for complete details regarding our return policy. |
International Sales + Shipping Policies
We are pleased to ship our products
worldwide! We have partnered with iGlobal Stores to fulfill all orders outside the United States (excluding Australia and New Zealand at this time) . As such,
please contact iGlobal Stores for all questions regarding payment, duty and
tax, shipping, order status, tracking information and delivery of orders
outside the U.S.
iGlobal
International Checkout Benefits
- View product prices and totals in your own currency
- Choose whether or not to prepay duty and taxes to
receive a guaranteed landed cost
- Multiple shipping options
- No subscription, no signup fees
Placing an
International Order
1.
Add the items you wish
to purchase to the shopping Cart
2.
Click the
"International / Outside the U.S. Checkout" button
3.
Complete the purchase
with the iGlobal Stores checkout
Upon completion of the checkout, please contact iGlobal Stores
for questions and concerns regarding international shipping, billing, customs,
duties, taxes and shipment tracking numbers.
Payment
Methods Accepted 1.
Visa
2.
Mastercard
3.
Discover
4.
American Express
Prepaying Duty & Taxes / Guaranteed Landed Cost
In many cases, you'll be given the opportunity to prepay your duties and taxes
for your order. Doing this allows you to pay for your entire order upon
checkout with a guarantee that you won't be charged any VAT, duty, taxes or
other shipping or customs related fees after your order is complete. Depending
on your country and your order value, your order may already be under the
deminimus value (the minimum amount at which local taxes are required). In such
cases, no duty or tax fees are assessed.
Shipping Options
International orders will be shipped via UPS. In order to facilitate the order process, you'll be given
several shipping options based on the amount of time the order will take to
arrive. Please note that all delivery times are listed in business days (Monday
through Friday) so you'll want to take this into consideration when selecting
your shipping method. Most shipping carriers do not ship on major holidays.
To Track Your
Order
- Upon completion of your order, you'll receive an email
confirmation from iGlobal Stores with order information
- An additional email will be sent once your order ships.
This email will contain delivery and tracking information.
- At any time you can visit www.iglobalstores.com and click the "Track
a Package" link
International Returns All international sales are final sale and cannot be returned or exchanged. For more information or to inquire with Customer Care, please contact us at orders@thomaspaul.com.
About Your Billing Statement
Because your payment is being processed through iGlobal Stores and thomaspaul's
payment processor, Interpay, your credit card or bank statement will reflect a
charge from iGlobal Exports or Interpay.
iGlobal Stores Contact Information
Mailing Address: 2855 South 1030 West, Salt Lake City, Utah 84119
Phone: See table below
Fax: 801.657.5255
Email: customerservice@iglobalstores.com
Website: www.iglobalstores.com
|
International Phone
Numbers for iGlobal Stores
|
|
U.S. Corporate:
+001 801.478.250
|
Brazil:
+55.11.3042.1166
|
Norway:
+47.219.83.842
|
|
U.S. & Canada:
+1.800.942.0721
|
Finland:
+358.94.241.7781
|
Poland:
+48.22.206.21.15
|
|
United Kingdom:
+44.20.3468.8614
|
Mexico:
+52.814.1708368
|
Spain:
+34.91.080.7643
|
|
Argentina:
+54.11.3042.1166
|
Netherlands:
+31.20.800.5090
|
Sweden:
+46.81.211.11.61
|
Shipping Inquiries For more information about Domestic and International shipping, please visit our Help section.
shopthomaspaul.com Special Offer Enjoy FREE Shipping with all orders over $150* *Free ground shipping is available on domestic orders over $150. Expedited shipping options will accrue a charge. Cannot be combined with any other offer. Free shipping is not available for international orders.
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