Find quick answers to your questions below...
Order Status
How can I check the status of an online order?
How can I change or cancel my order?
How can I track my order?
My order never arrived, what should I do?
My Account
How can I create an account?
How can I edit my account information?
I forgot my password.
International Orders
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Our Guarantees
Gift Wrap
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Privacy Policy
Security
Ordering & Payment
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Gift Cards
How do I buy/redeem a Thomas Paul gift card?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Shipping Information
How much is my shipping?
When will my order ship?
Contact Us
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Returns & Exchanges
An item is missing from my shipment.
How do I return my product?
I received the wrong product.
My product is missing parts.
What is your return policy?
Wholesale & Trade Inquiries
Trade Discounts
Wholesale Inquiries