Find quick answers to your questions below...
Order Status
How can I check the status of an online order?
How can I change or cancel my order?
How can I track my order?
My order never arrived, what should I do?
My Account
How can I create an account?
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I forgot my password.
International Orders
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What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Our Guarantees
Gift Wrap
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Privacy Policy
Ordering & Payment
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Gift Cards
How do I buy/redeem a Thomas Paul gift card?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Shipping Information
How much is my shipping?
When will my order ship?
Contact Us
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Returns & Exchanges
An item is missing from my shipment.
How do I return my product?
I received the wrong product.
My product is missing parts.
What is your return policy?
Wholesale & Trade Inquiries
Trade Discounts
Wholesale Inquiries