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International + Domestic Shipping Policies

Domestic Orders
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Number(s), check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
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International Orders


We are pleased to ship our products worldwide! We have partnered with iGlobal Stores to fulfill all orders outside the United States (excluding Australia and New Zealand at this time) . As such, please contact iGlobal Stores for all questions regarding payment, duty and tax, shipping, order status, tracking information and delivery of orders outside the U.S.

iGlobal International Checkout Benefits

  • View product prices and totals in your own currency
  • Choose whether or not to prepay duty and taxes to receive a guaranteed landed cost
  • Multiple shipping options
  • No subscription, no signup fees

Placing an International Order

1.    Add the items you wish to purchase to the shopping Cart

2.    Click the "International / Outside the U.S. Checkout" button

3.    Complete the purchase with the iGlobal Stores checkout

Upon completion of the checkout, please contact iGlobal Stores for questions and concerns regarding international shipping, billing, customs, duties, taxes and shipment tracking numbers.

Payment Methods Accepted

1.    Visa

2.    Mastercard

3.    Discover

4.    American Express

Prepaying Duty & Taxes / Guaranteed Landed Cost
In many cases, you'll be given the opportunity to prepay your duties and taxes for your order. Doing this allows you to pay for your entire order upon checkout with a guarantee that you won't be charged any VAT, duty, taxes or other shipping or customs related fees after your order is complete. Depending on your country and your order value, your order may already be under the deminimus value (the minimum amount at which local taxes are required). In such cases, no duty or tax fees are assessed.

Shipping Options
International orders will be shipped via UPS. In order to facilitate the order process, you'll be given several shipping options based on the amount of time the order will take to arrive. Please note that all delivery times are listed in business days (Monday through Friday) so you'll want to take this into consideration when selecting your shipping method. Most shipping carriers do not ship on major holidays.

To Track Your Order

  • Upon completion of your order, you'll receive an email confirmation from iGlobal Stores with order information
  • An additional email will be sent once your order ships. This email will contain delivery and tracking information.
  • At any time you can visit www.iglobalstores.com and click the "Track a Package" link

International Returns
All international sales are final sale and cannot be returned or exchanged.  For more information or to inquire with Customer Care, please contact us at orders@thomaspaul.com.

About Your Billing Statement
Because your payment is being processed through iGlobal Stores and thomaspaul's payment processor, Interpay, your credit card or bank statement will reflect a charge from iGlobal Exports or Interpay.

iGlobal Stores Contact Information
Mailing Address: 2855 South 1030 West, Salt Lake City, Utah 84119
Phone: See table below 
Fax: 801.657.5255
Email: customerservice@iglobalstores.com
Website: www.iglobalstores.com

International Phone Numbers for iGlobal Stores

U.S. Corporate:
+001 801.478.250

Brazil:
+55.11.3042.1166

Norway:
+47.219.83.842

U.S. & Canada:
+1.800.942.0721

Finland:
+358.94.241.7781

Poland:
+48.22.206.21.15

United Kingdom:
+44.20.3468.8614

Mexico:
+52.814.1708368

Spain:
+34.91.080.7643

Argentina:
+54.11.3042.1166

Netherlands:
+31.20.800.5090

Sweden:
+46.81.211.11.61

 

Shipping Inquiries
For more information about Domestic and International shipping, please visit our Help section.


shopthomaspaul.com Special Offer
Enjoy FREE Shipping with all orders over $150*
*Free ground shipping is available on domestic orders over $150. Expedited shipping options will accrue a charge. Cannot be combined with any other offer.  Free shipping is not available for international orders.