Shipping Policies

Domestic Orders
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Number(s), check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
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Shipping Inquiries
For more information about Domestic shipping, please visit our Help section.


shopthomaspaul.com Special Offer
Enjoy FREE Shipping with all orders over $150*
*Free ground shipping is available on domestic orders over $150. Expedited shipping options will accrue a charge. Cannot be combined with any other offer. Free shipping is not available for international orders.